How to Make or Cancel an Appointment


Want advice from your doctor, information on self-help or have an administrative request? Our eConsult service allows you to get help before the end of the next working day.

So we can provide a safe and responsive service during Covid 19, most of our appointments are online, by telephone or via video call. All requests for appointments are triaged by one of our doctors or physicians associates.

Our triage system ensures that the most suitable clinician is able to help you quickly and conveniently. By understanding what you need, we can tailor your care. For example, we can ensure urgent problems are dealt with quickly, or arrange longer appointments if you have a complex problem and need more time with your doctor.

There are now 2 ways for you to arrange to consult with your GP or nurse:

Use eConsult

It may not be necessary for you call us or attend for an appointment.  You can submit an e-consultation via our website or the NHS App.  You can submit details about your condition or your administration request and you will receive a response from the practice by the end of the next working day and usually sooner. eConsults submitted over the weekend will be dealt with on the following Monday.

eConsult allows you to fill out a simple form so our team can review the information you provide and make sure the right person assists you as soon as possible. You can ask about common issues, general symptoms, request sick notes and ask for test results.

Depending on your request, we may respond online or may arrange a telephone or video consultation for you.

eConsult is safe and secure. Requests can only be submitted by the patient themselves or parents of children, so you’ll also be asked to confirm who you are before filling out the form. 

By Telephone

If you do not have access to the internet or prefer to speak to a member of our team, you can telephone us on 020 7738 7030. 

Our receptionist will confirm your details and ask you for some information about your problem. The triage doctor will then review this information and decide on the best course of action, for rexample they may arrange a telephone or video consultation for you.

You can also make appointments to see our nurse or health care assistant up to 4 weeks in advance.

Cancel An Appointment

Please call 020 7738 7030 to cancel an appointment.

If you have registered with Patient Access or the NHS App, you can also cancel appointments online.


GP Access Hubs

Registered patients of Beckett House Practice can access extended opening times at four specially selected GP Access Hubs in the borough.

Our GP Access Hubs offer appointments seven days a week at the following times:

  • 12pm–8pm Monday to Friday
  • 8am-8pm Weekends and bank holidays

To book an appointment, simply call us as usual. If you are unable to attend an appointment during our usual opening times, if you wish you can be referred to a GP Hub.

For further information you can visit