How to Make or Cancel an Appointment


Want advice from your doctor, information on self-help or have an administrative request? Our eConsult service allows you to get help before the end of the next working day.

So we can provide a safe and responsive service during Covid 19, most of our appointments are online, by telephone or via video call. We prefer patients to send in an eConsult if possible, as this helps us book you the right appointment.


The surgery operates a booked appointment system:

  • Non-urgent problem? You can make a routine appointment with a doctor up to 4 weeks in advance. These appointments are slightly longer than urgent appointments and you can arrange to see the GP who knows you best.
  • Urgent problem? You will be telephoned on the day by an on-call doctor or physcians associate for a shorter appointment to deal with your urgent issue only.

If the doctor needs to see you in person, we will invite you to come in. Please do not come to the practice unless asked to by a member of our team.

There are now 2 ways for you to book with your GP or nurse:

  1. Submit an online consultation via eConsult
  2. Phone the practice and speak to our reception team

Use eConsult

It may not be necessary for you call us or attend for an appointment.  You can submit an e-consultation via our website or the NHS App Monday-Friday.  You can submit details about your condition or your administration request and you will receive a response from the practice by the end of the next working day and usually sooner. 

eConsult allows you to fill out a simple form so our team can review the information you provide and make sure the right person assists you as soon as possible. You can ask about common issues, general symptoms, request sick notes and ask for test results.

Depending on your request, we may respond online or may arrange a telephone or video consultation for you.

eConsult is safe and secure. Requests can only be submitted by the patient themselves or parents of children, so you’ll also be asked to confirm who you are before filling out the form. 

By Telephone

If you do not have access to the internet or prefer to speak to a member of our team, you can telephone us on 020 7738 7030. 

Our receptionist will confirm your details and ask you for some information about your problem to and decide on the best course of action, for rexample they may arrange a telephone or video consultation for you.

You can also make appointments to see our nurse or health care assistant up to 4 weeks in advance.

If you call for an appointment, in order for our reception staff to help you please:

  • Be prepared to give some details of your problem
  • Tell us if your condition may be infectious 
  • Have you phone nearby and the volume turned up ready to take the doctor's call
  • If we ask you to come to the practice, be on time for your appointment
  • Cancel unwanted appointments well in advance
  • Make a separate appointment for each person in your family who needs to speak to a doctor
  • Bring only 1 or 2 problems to each appointment so there is time to deal with each one properly
  • If you have an ongoing problem try and book with the same doctor again, even if you have to wait a little longer

Cancel An Appointment

Please call 020 7738 7030 to cancel an appointment.

If you have registered with Patient Access or the NHS App, you can also cancel appointments online.


GP Access Hubs

Registered patients of Beckett House Practice can access extended opening times at four specially selected GP Access Hubs in the borough.

Our GP Access Hubs offer appointments seven days a week at the following times:

  • 12pm–8pm Monday to Friday
  • 8am-8pm Weekends and bank holidays

To book an appointment, simply call us as usual. If you are unable to attend an appointment during our usual opening times, if you wish you can be referred to a GP Hub.

For further information you can visit