Provision of Direct Care Privacy Notice

This practice keeps medical records confidential and complies with the UK General Data Protection Regulation and Data Protection Act 2018.

We hold your medical record so that we can provide you with safe care and treatment.

We will also use your information so that this practice can check and review the quality of the care we provide. This helps us to improve our services to you.

We will share relevant information about your medical record with other health or social care staff or organisations when they provide you with care. For example, your GP will share information when they refer you to a specialist in a hospital. Or your GP will send details about your prescription to your chosen pharmacy.

For more information on how we share your information with organisations who are directly involved in your care, for example hospitals and community care teams, can be found on the NHS England website

Healthcare staff working in A&E and out-of-hours care will also have access to your information. For example, it is important that staff who are treating you in an emergency know if you have any allergies. This will involve the use of your Summary Care Record. For more information visit the NHS website

You have the right to object to information being shared for your own care. Please speak to the practice if you wish to object. You also have the right to have any mistakes or errors corrected.

Please see our additional privacy information which explains how we use or share your data for purposes other than direct care, such as medical research or service planning and your options for opt out of sharing your health records

All patients who receive NHS care are registered on a national database.

This database holds your name, address, date of birth, and NHS Number but it does not hold information about the care you receive.

The database is held by NHS England, a national organization which has legal responsibilities to collect NHS data.

More information about understanding data in health and care

Your medical records will be searched by a computer programme so that we can identify patients who might be at high risk from certain diseases such as heart disease or unplanned admissions to hospital.

This means we can offer patients additional care or support as early as possible.

This process will involve linking information from your GP record with information from other health or social care services you have used.

Information which identifies you will only be seen by this practice.

More information about understanding data in health and caree.

Sometimes we need to share information so that other people, including healthcare staff, children or others with safeguarding needs, are protected from risk of harm.

These circumstances are rare.

We do not need your consent or agreement to do this.

The practice has safeguarding policies which cover this.

Beckett House, Grantham Road, Stockwell SW9 9LD

gdpo@selondonics.nhs.uk

• To give direct health or social care to individual patients.
• For example, when a patient agrees to a referral for direct care, such as to a hospital, relevant information about the patient will be shared with the other healthcare staff to enable them to give appropriate advice, investigations, treatments and/or care.
• To check and review the quality of care. (This is called audit and clinical governance).
• To clinically audit our care.
• To investigate complaints.
• Add as appropriate

These purposes are supported under the following sections of the UK GDPR:

Article 6(1)(e) ‘…necessary for the performance of a task carried out in the public interest or in the exercise of official authority…’;

Article 9(2)(h) ‘necessary for the purposes of preventative or occupational medicine for the assessment of the working capacity of the employee, medical diagnosis, the provision of health or social care or treatment or the management of health or social care systems and services...”

Healthcare staff will also respect and comply with their obligations under the common law duty of confidence.

The data will be shared with:

• healthcare professionals and staff in this surgery;
• local hospitals;
• out of hours services;
• diagnostic and treatment centres;
• other organisations involved in the provision of direct care to individual patients;
• national NHS bodies, such as NHS England, when legally required to develop IT systems and data programmes;
• appropriate organisations, in certain circumstances where there is a risk of serious harm to a person or a serious crime has been committed.

You have the right to object to the processing of your personal information in certain circumstances.

• You have the right to object to information being shared between those who are providing you with direct care.
• This may affect the care you receive – please speak to the practice.
• You are not able to object to your name, address and other demographic information being sent to NHS England.
• This is necessary if you wish to be registered to receive NHS care.
• You are not able to object when information is legitimately shared for safeguarding reasons or when the public interest outweighs your right to confidentiality, for example when a serious crime has been committed.
• In appropriate circumstances it is a legal and professional requirement to share information for safeguarding reasons. This is to protect people from harm.
• The information will be shared with the local safeguarding service Safeguarding | Lambeth Council - 020 7926 1000

You can choose to opt out of your confidential information being used for reasons beyond your own individual care, for example medical research and planning. Please visit: https://www.nhs.uk/your-nhs-data-matters/ to find out more about your options and to register your choice.

• You have the right to access your medical record. Please speak to a member of staff or look at our ‘subject access request’ policy on the practice website – Subject Access Requests (SAR)
• You have the right to correct personal information which is inaccurate or a mistake. Please speak to a member of staff.
• We are not aware of any circumstances in which you will have the right to delete correct information from your medical record; although you are free to obtain your own legal advice if you believe there is no lawful purpose for which we hold the information and contact us if you hold a different view.

You have the right to ask us to restrict the processing of your personal information in certain circumstances. Please contact us if you would like to make a request.

Need to double check this?

GP medical records will be kept in line with the law and national guidance. Information on how long records are kept can be found at: Records Management Code – NHS Transformation Directorate or speak to the practice.

You have the right to complain to the Information Commissioner’s Office. If you wish to complain contact the ICO online or call the helpline 0303 123 1113.

We receive information about your health from other organisations who are involved in providing you with health and social care. For example, if you go to hospital for treatment or an operation the hospital will send us a letter to let us know what happens. This means your GP medical record is kept up-to date when you receive care from other parts of the health service.